Frequently Asked Questions
What is Mishpachah B’Ramah?
Mishpachah B’Ramah is a five-night or three-night kosher, all-inclusive experience on our breathtaking campus for you and your loved ones to connect with nature and enjoy the North Georgia Mountains in a safe and physically-distant environment.
Who is Mishpachah B’Ramah for?
Mishpachah B’Ramah is perfect for households looking to enjoy time off. Forget about the cooking and cleaning! Ramah Darom will take care of everything for you.
For the purpose of these Getaways, a family and/or household is defined as those who live together in the same home outside the Getaway and will be sharing hotel rooms onsite.
How is Mishpachah B’Ramah different from summer camp and retreats?
Mishpachah B’Ramah is new and different from the other Jewish education programming in our portfolio; it’s similar to, but not quite the same as, a typical Ramah Darom family camp. This experience has been designed to serve as a safe space for families to enjoy during the COVID-19 pandemic with lightly facilitated activities and fully customized daily schedule. While we are still offering the first-class service and amenities families are accustomed to at Ramah Darom, we will avoid the large group gatherings and activities associated with our traditional summer camp and retreats. Instead, we will host a modified version of our programs while still maintaining inspiration from the Ramah Darom experience.
How can you operate Mishpachah B’Ramah, but not traditional summer camp?
Due to CDC/ACA guidelines, recommendations, checklists and state/local restrictions and our own Medical committee’s assessment, we are still unable to safely open for our traditional summer camp season. However, we are able to offer an immediate household-based approach that will allow families to experience and enjoy Ramah Darom while maintaining physical distancing guidelines, adhering to medical recommendations and ensuring the safety of everyone involved.
How many guests will be onsite during a Mishpacha B’Ramah Getaway?
While we have much more flexibility to open our campus with a household-based approach, we still must operate at a significantly reduced capacity. Therefore, space is currently limited to approximately 10 households or 50 guests at any given time, and we will process all registrations on a first-come, first-served basis.
What if I want to attend with friends or family members that live in a different place?
You are welcome to come to Mishpachah B’Ramah with other friends or family members and enjoy the mountains together. However, in order to follow CDC guidelines and ensure a safe environment for everyone in our community, while on campus we will require that you maintain physical distancing with anyone outside your own household.
Can I bring my pets to Mishpachah B’Ramah?
No. While we love animals, our campus is not open to pets of any kind.
Is there a cancellation and/or refund policy?
Full payment upon registration is required and is non-refundable. However, if you must cancel because someone in your household is diagnosed with, or has a suspected case, of COVID-19 we will provide a 75% refund of fees paid for that household. Similarly, if upon arrival your household is unable to enter campus due to medical concerns, we will provide a 75% refund of fees paid for that household.
Is the food at Ramah Darom kosher certified?
Yes, the kashrut of all food and beverages served at Family Getaways is under the oversight of the Atlanta Kosher Commission (AKC).
What will the dining experience be like?
Mishpachah B’Ramah is an all-inclusive experience offering three delicious meals a day prepared by our executive chef, plus a daily family snack box.
Each Household will be assigned a table in the Chadar Ochel (dining hall) for their entire stay at Ramah Darom. All meals will be served family style. You will enjoy a continental breakfast daily and guests will have menu options to choose from for lunch and dinner.
Upon entry to the Chadar Ochel everyone is required to wash their hands with soap and water for 20 seconds.
Meals-to-go will also be available for on-site picnics and meals in your room or on your private porch.
Can you cater to specific food allergies or dietary requirements?
Yes. We can cater to most special dietary requirements with advance notice. You will indicate any dietary requirements when you register for Mishpachah B’Ramah. Please note that we are not a nut-free facility.
Are there additional food options beyond mealtime offerings?
Daily complimentary snacks are available for pick-up between 2:00-3:00pm at the Concierge Desk. Cold drinks are available for purchase at any time throughout the day at the Concierge Desk.
Can I bring my own snacks?
Yes. However, please keep in mind that Ramah Darom is a strictly kosher facility. If you are planning to bring your own snacks or beverages, please be sure they are hekshered (kosher certified). Hotel rooms are equipped with a small coffee maker and mini-refrigerator. Igloos of water will be available throughout campus during the day to refill water bottles.
Personal food or snacks may not be brought into the Chadar Ochel (dining hall). Similarly, we ask that no utensils or cups be brought out of the Chadar Ochel. This is so we can be sure to maintain our strict standards of Kashrut. If you have any questions, please ask.
Can I bring my own adult beverages?
Ramah Darom will not be providing alcoholic beverages, but you are welcome to bring your own. All wine brought into the Chadar Ochel must be mevushal and unopened before entering.
Where do guests stay during Mishpachah B’Ramah?
Guests will enjoy our comfortable, air-conditioned hotel rooms, each with two queen beds, table & chairs, bureau, a private bathtub shower, mini refrigerator and a coffee machine. Guests have the option to upgrade to a studio-style luxury cottage which includes a king-size bed, queen-size pullout couch, kitchenette, private bathroom and furnished, screened-in porch.
Is there wireless access on campus?
Yes, wireless internet service is available throughout the campus.
Can I do laundry during my stay at Ramah Darom?
There is no laundry service or access to washing and/or dryer machines for guests during Getaways.
Will you be offering T’fillot (prayer) services at Mishpachah B’Ramah?
Due to physical distancing regulations and challenges, we offer limited formal prayer services including Kabbalat Shabbat (Friday evening service) and special services for holidays observed during a scheduled Getaway. We will, however, also offer some facilitated Jewish learning opportunities.
Do you have kippot, siddurim, tallit and tefillin I can use during my stay?
We ask that you bring your own siddurim (prayer books), kippot, tallit and tefillin for personal use, if you would like access to these items during your stay. Note your dining table in the Chadar Ochel (Dining Hall) will have birkonim (booklets with the blessings said before and after meals) to utilize if you choose to do so.
What does Shabbat look like at Mishpachah B’Ramah?
Shabbat is a sacred time each week at Ramah Darom. We will start and end Shabbat together with an outdoor Kabbalat Shabbat on Friday evening and Havdalah under the stars at the conclusion of Shabbat. We encourage a screen-free Shabbat environment and our campus is surrounded by an Eruv. While we will not be facilitating the communal Shabbat experience we typically do at retreats and summer camp, we will have some Shabbat (and holiday) specific programming and many resources at your disposal including candles, kiddush and challah.
Please note that while the pool is available for reserved time on Saturday afternoon the lake is not open on Shabbat.
Can I light Shabbat candles on Friday evening?
Yes. Tea lights will be provided in the Chadar Ochel (dining hall) for personal Shabbat candle lighting. You may NOT light candles in your room. If you are observing a yahrzeit please let us know and we will have a yahrzeit candle available for you on the candle lighting table.
Please review this detailed information to answer any medical or COVID-19 protocol questions you may have.
Will the entire campus be open to enjoy?
The vast majority of our outdoor areas on campus will be open during our getaways. There are a few areas that will be closed entirely as they are deemed high risk due to cleaning and distancing restrictions. Other areas will be open during specific hours of the day. The Chadar Ochel (dining hall) will operate under limited hours restricted to mealtimes.
Closed areas include:
- Fitness Center
- Multi-Purpose Room
- Alpine Tower
- Climbing Wall
- Ropes Course
- Ninja Course
There are several public bathroom areas open for your use during your activity day. They are located at the pool, at the Beit Am/covered basketball court, in the Welcome Center, and in the downstairs of the Levine Center. These bathrooms will be considered gender-neutral throughout the program, and we ask that only one person or one Household be inside a multi-stall bathroom at a time. Public bathrooms will be sanitized multiple times a day and will utilize a cleaned/waiting to be cleaned communication system to let guests know if an area has been sanitized since last use.
What does a typical day at Mishpachah B’Ramah look like?
You can customize each day during your stay! Make it jam-packed with activities or spend the day lounging.
Click here to see an example of what your day could look like at Mishpachah B’Ramah.
What is the difference between an open activity and a reserved-time activity?
Open activities are those which you can take advantage of at any time throughout our campus such as hiking and mountain biking, or leisure activities such as arts & crafts or puzzles. We will also offer some open but time-specific activities each day, such as outdoor yoga or challah decorating.
Reserved-time activities are those which operate in a space with limited physical distancing options and allows us to make time for adequate equipment sanitizing procedures. Guests will have the opportunity to choose a timeslot to enjoy these activities upon registration and/or arrival on campus.
What if it rains?
Most of the Ramah Darom Family Getaway experience is designed to be spent outdoors. We do however have several covered pavilions to shelter in during a rainstorm. These pavilions can safely accommodate 2 households at a time in order to adhere to safe physical distancing guidelines. Each family will also have access to a private screened-in porch to use throughout their getaway. Here you can relax, play board games, get creative with art and crafts or escape a summer rain shower.
Do I need to bring our own sports equipment, board games, books, etc.?
To ensure that we can maintain a safe and clean campus Ramah Darom is providing a limited amount of equipment available for check out/check in at the concierge desk during Mishpachah B’Ramah.
Ramah Darom will provide equipment for several activities including:
- Archery lessons
- Mountain biking
- Art projects
- Mahjong, cards and other leisure games
You are welcome to bring any of the following for personal use:
- Soccer balls
- Bicycles, scooters and helmets
- Musical instruments
- Fishing Gear
- Yoga Mat/Workout equipment
- Beach/picnic blanket
- Camping chairs
Can we leave Ramah Darom’s campus during our stay?
No. In order to prevent exposure and spread of COVID-19, you may not leave campus during your stay at Ramah Darom.
Senior Program Manager
404.531.0801 ext. 9221